Opening Times: Mon-Sat 9am-5pm | Sunday 12 noon - 5pm        Tel: 01888 563361 | Email: info@celebrationsofturriff.co.uk

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This site is owned by Celebrations of Turriff (hereafter THE MERCHANT) and registered in Scotland, Registration No.SCO189045, with registered address at 15 Main Street, Turriff, Aberdeenshire, AB53 4AA (hereafter THE MERCHANT ADDRESS), and email address at This email address is being protected from spambots. You need JavaScript enabled to view it.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

Any purchase of goods from the site www.celebrationsofturriff.co.uk (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

Purpose

These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

The records stored in THE MERCHANT's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Our products

  • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. And although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website are approximate only.

  • Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

  • Making sure you order the correct size. You are responsible for taking any measurements and ensuring that those measurements are correct.

Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

Delivering the products

  • Delivery costs. The costs of delivery will be as displayed to you on our website. We will only charge once per order for delivery.

  • When we will provide the products. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will send any orders placed through tracked couriers, so we can monitor the order consignment until it reaches shipping address.

  • We are not responsible for delays outside our control. If our delivery of the products is delayed by an event outside our control i.e. bank holiday dates where couriers do not deliver parcels or traffic incidents which could cause a delay in the parcel consignment reaching the required depot then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.

  • Delivery. We will attempt to deliver the products to the shipping address as specified by you.

  • If you are not at the property when the product is delivered. If no one is available at the address to take delivery and the products cannot be posted through your letterbox, we will leave you/courier drivers should leave a note informing you of how to rearrange delivery or collect the products from a local depot. Please note that we will not comply with any instructions that you leave at your property, for example, a note on your door asking us to deliver to a next-door neighbour, because we would not be able to verify that this was a genuine note left by you.

  • If you do not re-arrange delivery. If, after three failed delivery attempts or after 90 days (whichever happens sooner), you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel your order and the relevant terms will apply.

  • If we cannot gain access to the property. If you do not allow us access to the property in order to deliver the products to you (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to the property (or an alternative property) we may end the contract and the relevant terms will apply.

  • If you do not receive the products from us. If you have not received delivery of the products within 14 days of the date we notify you by email that the products have been despatched, please inform us by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by printing off and completing the Notice of Non-Delivery in the box below, and sending it to us by post at the address specified.


  • Notice of Non-Delivery

    To Celebrations of Turriff, 15 Main Street, Turriff, Aberdeenshire, AB53 4AA

    I/We* hereby give notice that I/we* have not received my/our* order for the following products:
    Ordered on:
    Order number:
    Products not received:
    Name of customer(s):
    Address of customer(s):
    Email address of customer(s):
    Telephone number of customer(s):
    Signature of customer(s) (only if this form is notified on paper):
    Date:
    * Delete as appropriate


  • What we will do when we receive a Notice of Non-Delivery. We will send you a Denial of Receipt Letter to complete and return to us. We will make reasonable efforts to locate the missing products, and may contact you for further information. We will update you within 14 days of receipt of the Notice of Non-Delivery.

  • If we locate the missing products. We will arrange to re-deliver them to you.

  • If we cannot locate the missing products. We will offer you one or more of the following options:

    • (a) where we still have products in stock, we may offer to deliver the missing products to you; or

    • (b) we will offer you the option to cancel the order (see relevant section);

and notify you of the time by which we will need to receive confirmation of which offer you wish to accept, failing which, we will assume you wish to take up the option to cancel the order.

  • If you receive the wrong products from us. In the unlikely event of an error with your order, please inform us within 48 hours of your receipt of the order by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 01888 563361. We will send you a Notice of Error form to complete and return to us to provide us with details of the error.

  • What we will do when we receive a Notice of Error. We will investigate the issue with your order and may contact you for further information. We will update you within 14 days of receipt of the Notice of Error.

  • What we will do if there has been an error with your order. If our investigations establish that there has been an error with your order, we will offer you one or more of the following options:

    • (a) where we still have products in stock, we may offer to deliver the missing products to you or if the item ordered has gone out of stock, we will try and find and offer you an alternative option; or

    • (b) we will offer you the option to cancel the order (see relevant section);

and notify you of the time by which we will need to receive confirmation of which offer you wish to accept, failing which, we will assume you wish to take up the option to cancel the order.

  • When you become responsible for the products. The products will be your responsibility from the time we deliver the product into your physical possession, or to another person you have notified us is permitted to accept delivery of the products.

  • When you own goods. You own the products once we have received payment in full.

  • What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your choice of size and colour. If so, this will have been stated in the description of the products on our website. If you give us incomplete or incorrect information, we may either cancel your order (and the relevant section will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you giving us incomplete or incorrect information.

  • Reasons we may suspend the supply of products to you. We may suspend the supply of a product:

    • (a) to deal with technical problems or make minor technical changes;

    • (b) to update the product to reflect changes in relevant laws and regulatory requirements;

    • (c) if we reasonably believe that you have failed to comply with these terms; or

    • (d) to make changes to the product as requested by you or notified by us to you

  • Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to cancel your order for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid.

  • We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to, for example, your payment is declined by your credit card provider or your bank, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.

If there is a problem with the product

  • How to tell us about problems. If you have any questions or complaints about the product, please contact us as soon as possible and in any event within 14 days of receiving the product.

  • Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For more information about your legal rights please visit the Citizens Advice Bureau website www.adviceguide.org.uk or call 03454 04 05 06.

  • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you should not attempt to repair the products and you must return them to us in accordance with our returns procedure. We will pay the costs of postage. Please contact us for further information.

Warranty

The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.

The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.

All products sold on THE MERCHANT SITE are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.

The warranty can be extended according to the terms provided in store and on the website.

Right to Withdrawal / Cancellation and Returns

Right to cancel

You have the right to cancel the contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Celebrations of Turriff, Main Street, Turriff, Aberdeenshire AB53 4AA, Tel: 01888 563361, Fax: 01888 562756, Email: This email address is being protected from spambots. You need JavaScript enabled to view it. ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than—

(a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or

(b) if there were no goods supplied, 14 days from the day on which we are informed about your

decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial

transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees

as a result of the reimbursement.

Model cancellation form


To: Celebrations of Turriff

Main Street, Turriff, Aberdeenshire AB53 4AA

Tel: 01888 563361

Fax: 01888 562756

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

I hereby give notice that I cancel my contract of sale of the following goods:

Received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date:

 


Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.

Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

Partial Invalidity

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.

Non-Waiver

No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.

Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with Scottish law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the Scottish courts.

How to make a complaint

  • We want you to be pleased with any purchase you make from us, so if there’s something you’re not happy with please let us know as soon as possible by contacting us at Celebrations of Turriff, Main Street, Turriff, Aberdeenshire AB53 4AA, Tel: 01888 563361, Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , and we will try and resolve the problem for you.

Age Restricted Products

Alcohol

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

Knives

It is illegal to sell knives (including cutlery and kitchen knives) to anyone under the age of 18 years.

By accepting our Terms and Conditions you are confirming that you are aged 18 or over and legally eligible to purchase alcohol or knives if they have been included in your Shopping Basket.

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