Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than—
(a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or
(b) if there were no goods supplied, 14 days from the day on which we are informed about your
decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees
as a result of the reimbursement.
B. Model cancellation form
To: Celebrations of Turriff
Main Street, Turriff, Aberdeenshire AB53 4AA
Tel: 01888 563361
Fax: 01888 562756
I hereby give notice that I cancel my contract of sale of the following goods:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):